
FAQ
Find your answers here
How long does shipping take?
- π Processing Time: 1β3 business days
π Domestic Shipping: 2β7 business days
π International Shipping: 7β21 business days
β‘ Express Option (if available): 1β3 business days
Youβll receive a tracking number once your order ships so you can follow it until it arrives!
I am having issues placing an order.
- π Refresh the Page β Sometimes a quick refresh fixes the issue.
π Clear Your Cart & Re-Add Items β This helps reset any cart errors.
π Check Your Internet Connection β Ensure you have a stable connection.
π³ Verify Payment Details β Make sure your card or payment method info is correct.
π₯ Try a Different Browser/Device β Switching can solve compatibility issues.
If the issue continues, contact us at [your support email] and weβll help you place your order manually.
I'd like to return or replace my order.
- π Return Window: You can request a return or exchange within [X days, e.g., 14β30 days] of receiving your order.
π¦ Condition: Items must be unused, in their original packaging, and in resellable condition.
π¨ How to Request: Contact us at [your support email] with your order number and reason for return.
π³ Refund/Replacement: Once your return is approved, weβll process your refund or send a replacement.
β οΈ Some items (custom or final sale products) may not be eligible for return. Please check our full Return Policy for details.
I'd like to cancel my order.
We process orders quickly, but you can request a cancellation:
π Act Fast: Contact us within [X hours, e.g., 12β24 hours] of placing your order.
π© How to Cancel: Email us at [your support email] with your order number and "Cancel Order" in the subject line.
β If Your Order Hasnβt Shipped: Weβll cancel and issue a full refund.
π If Your Order Has Shipped: We canβt cancel, but you can return the order once it arrives (see our Return Policy).
Couldn't find your answr?
If you canβt find the information youβre looking for, weβre here to help!
π§ Email Us: Contact us at [aurevo.store.2025@gmail.com
π¬ Live Chat: Use the chat button on the bottom right of the page
π Call Us: [01759718956, if available]
Weβll respond as quickly as possible and make sure your questions are answered!